terms of service

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Fat Pom Poms, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless pom’d and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at info@pompomd.com.

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What is pom'd?

Great question! Check out the pom’d story here 

In a nutshell… pom’d is a woman owned small jewelry business founded by a Seattle-based textile designer, who loves pompoms and working with Peruvian Artisans. We create one-of-a-kind pompom statement jewelry and accessories that are crafted in a 2-step handmade process. Our mission is to provide Peruvian pompom artisans an opportunity to showcase their craft outside of their home country… and to add a pop of color and texture to your day-to-day life.

How are the pompoms made?

Our main pompoms are made by Virginia Ochoa + Nay Tayshon. To create these small intricate pompoms Virginia + Nay use the warping method. For this method the yarn is strung under tension between two stakes positioned in the ground. To create the custom designed pom'd patterns the yarn colors are organized strategically within the tensioned bundle. Once everything is set, core stabilizing yarns are tied along the length of the tensioned bundle sectioned out based on pompom size. These sections are then cut and set aside to be fluffed up and precisely trimmed into pompoms. Each pom'd order takes ~2-3 months to complete!

How is pom'd jewelry made?

The handcrafted pompoms ship from Peru to Seattle where they move onto their 2nd handmade process... becoming pom'd jewelry! To start I organize and clean up the poms as needed before laying out project ideas. Then I hand select poms by color and size depending on the jewelry style I'm making. All poms are then prepped, strung, and secured, onto a threader/necklace chain, hoop, stud or ring, etc. After adding the poms to base jewelry findings, they go through a final trim and cleaning. 

All finished pieces are added to a pom'd jewelry card that includes the handwritten names of those who handmade the pompoms and pom'd jewelry.

How do you work with the artisans?

All communication with our artisans is done through WhatsApp. Pompom designs are shared as a pdf file that includes pattern design, colors, and quantity. We then discuss realistic lead-times based on the order considering availability of yarn, labor, and shipping strategies. 

How are the artisans paid?

Payment is sent through Western Union. Artisans are paid based on the pompom order. These payments cover: materials, labor, any transportation needed to access materials, and shipping costs from Peru to Seattle.

Prior to confirming every order payment is discussed with the artisans. Extra payment is also provided on an as needed basis - examples of things may include: changes to material costs, access to materials, challenges from political and economic climate. Payments are sent in full or in an agreed upon payment plan for each order. Prior to the artisans shipping the pompoms 100% of payment has been sent to them. 

Our relationship to our artisans is always evolving and growing. We want to ensure that the relationship and opportunities for them align with their goals. 

I've purchased pom'd pieces from local markets and noticed that the online shop prices are different, why is that?

Adjustments to prices for the online shop are a result of extra costs and labor that is needed to prepare, list, and sell online. I'm learning everyday with this small business and with that comes figuring out the best pricing that supports sustaining and growing. Unlike selling at markets, online sales require: taking, editing, and posting product photos; monthly shop fees; shipping and packaging equipment and materials; time to process, package and ship the orders. 

Thank you for your support and understanding with these pricing adjustments. Please reach out if you have any questions/concerns. 

How do I care for my pom'd pieces?

There are so many pom’d options – how do I visualize variations in different sizes?

Start here for our size guide. If you’re still needing additional reference, send an email to shop@pompomd.com and include the style/pom size you’re considering. We’ll do our best to send additional references to better inform your pom’d purchase decision.

Do you do custom orders?

Yes! Custom order requests may be sent through Instagram direct messages or by emailing custom@pompomd.com

Do you ship internationally?

Not yet! With the shop just launching (in feb ’23) we’ll be getting our bearings and adjusting to this new phase of our small business by focusing on shipping within in the USA. We’ll share an update when this may change.

Do you offer local pick up?

Yes (sometimes)! If there is a pom’d market or pop up then a local pick up can be arranged. If you’re located in the Seattle area and would like to arrange a local pick up (outside of a pom’d market) then feel free to email shop@pompomd.com – we can discuss a possible pick up/drop off option.

Can you rush my order?

This will depend on the availability of piece(s) in your order – check out our shipping policy to learn more. If you still have questions for a possible rush order, please email shop@pompomd.com 

I haven’t received an order or shipping confirmation email. Did pom’d receive my order?

If after checking your spam folder you still haven’t received a shipping confirmation, your order likely hasn’t been processed yet. If you still haven’t found an order confirmation and would like an update feel free to email shop@pompomd.com

What if my pom’d pieces were damaged and/or defective upon arrival?

In the event that this may happen… because well, life happens… then please send us an email at shop@pompomd.com with a photo of the damaged item(s), so that way we can evaluate the issue and make it right.

Return/Exchange/Refund Policy?


If after 14days of receiving your pom'd piece something breaks or an element goes missing feel free to reach out shop@pompomd.com . We can discuss options to get your piece repaired or possibly replaced. Please note that the fee associated will be based on what is needed for your particular piece. 

 Do you offer wholesale?

December 2023: Wholesale orders are currently on hold. Updates to come early 2024 - in the meantime feel free to email here