privacy policy

This Privacy Policy describes how (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:
pom’d, 908 N 72d Street #6, Seattle, WA, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor(s) Shopify, ApparelMagic, Shipstation and Gorgias.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: Gorgias


The Site is not intended for individuals under the age of thirteen (13). We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: can also opt-out of Google Analytics here:

  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:




Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  Your consent;

  The performance of the contract between you and the Site;

  Compliance with our legal obligations;

  To protect your vital interests;

  To perform a task carried out in the public interest;

  For our legitimate interests, which do not override your fundamental rights and freedoms.


When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

  Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.

  Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights


If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper:


If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below:


A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store




Used in connection with access to admin.


Used in connection with navigation through a storefront.


Used in connection with shopping cart.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with checkout.


Used in connection with customer login.


Used in connection with customer login.


Used to facilitate updating customer account information.

Reporting and Analytics




Tracking preferences.


Track landing pages


Track landing pages


Shopify analytics.


Shopify analytics.


Shopify analytics relating to marketing & referrals.


Shopify analytics relating to marketing & referrals.


Shopify analytics.


Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: January 28, 2023

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What is pom'd?

Great question! Check out the pom’d story here 

In a nutshell… pom’d is a woman owned small jewelry business founded by a Seattle-based textile designer, who loves pompoms and working with Peruvian Artisans. We create one-of-a-kind pompom statement jewelry and accessories that are crafted in a 2-step handmade process. Our mission is to provide Peruvian pompom artisans an opportunity to showcase their craft outside of their home country… and to add a pop of color and texture to your day-to-day life.

How are the pompoms made?

Our main pompoms are made by Virginia Ochoa + Nay Tayshon. To create these small intricate pompoms Virginia + Nay use the warping method. For this method the yarn is strung under tension between two stakes positioned in the ground. To create the custom designed pom'd patterns the yarn colors are organized strategically within the tensioned bundle. Once everything is set, core stabilizing yarns are tied along the length of the tensioned bundle sectioned out based on pompom size. These sections are then cut and set aside to be fluffed up and precisely trimmed into pompoms. Each pom'd order takes ~2-3 months to complete!

How is pom'd jewelry made?

The handcrafted pompoms ship from Peru to Seattle where they move onto their 2nd handmade process... becoming pom'd jewelry! To start I organize and clean up the poms as needed before laying out project ideas. Then I hand select poms by color and size depending on the jewelry style I'm making. All poms are then prepped, strung, and secured, onto a threader/necklace chain, hoop, stud or ring, etc. After adding the poms to base jewelry findings, they go through a final trim and cleaning. 

All finished pieces are added to a pom'd jewelry card that includes the handwritten names of those who handmade the pompoms and pom'd jewelry.

How do you work with the artisans?

All communication with our artisans is done through WhatsApp. Pompom designs are shared as a pdf file that includes pattern design, colors, and quantity. We then discuss realistic lead-times based on the order considering availability of yarn, labor, and shipping strategies. 

How are the artisans paid?

Payment is sent through Western Union. Artisans are paid based on the pompom order. These payments cover: materials, labor, any transportation needed to access materials, and shipping costs from Peru to Seattle.

Prior to confirming every order payment is discussed with the artisans. Extra payment is also provided on an as needed basis - examples of things may include: changes to material costs, access to materials, challenges from political and economic climate. Payments are sent in full or in an agreed upon payment plan for each order. Prior to the artisans shipping the pompoms 100% of payment has been sent to them. 

Our relationship to our artisans is always evolving and growing. We want to ensure that the relationship and opportunities for them align with their goals. 

I've purchased pom'd pieces from local markets and noticed that the online shop prices are different, why is that?

Adjustments to prices for the online shop are a result of extra costs and labor that is needed to prepare, list, and sell online. I'm learning everyday with this small business and with that comes figuring out the best pricing that supports sustaining and growing. Unlike selling at markets, online sales require: taking, editing, and posting product photos; monthly shop fees; shipping and packaging equipment and materials; time to process, package and ship the orders. 

Thank you for your support and understanding with these pricing adjustments. Please reach out if you have any questions/concerns. 

How do I care for my pom'd pieces?

There are so many pom’d options – how do I visualize variations in different sizes?

Start here for our size guide. If you’re still needing additional reference, send an email to and include the style/pom size you’re considering. We’ll do our best to send additional references to better inform your pom’d purchase decision.

Do you do custom orders?

Yes! Custom order requests may be sent through Instagram direct messages or by emailing

Do you ship internationally?

Not yet! With the shop just launching (in feb ’23) we’ll be getting our bearings and adjusting to this new phase of our small business by focusing on shipping within in the USA. We’ll share an update when this may change.

Do you offer local pick up?

Yes (sometimes)! If there is a pom’d market or pop up then a local pick up can be arranged. If you’re located in the Seattle area and would like to arrange a local pick up (outside of a pom’d market) then feel free to email – we can discuss a possible pick up/drop off option.

Can you rush my order?

This will depend on the availability of piece(s) in your order – check out our shipping policy to learn more. If you still have questions for a possible rush order, please email 

I haven’t received an order or shipping confirmation email. Did pom’d receive my order?

If after checking your spam folder you still haven’t received a shipping confirmation, your order likely hasn’t been processed yet. If you still haven’t found an order confirmation and would like an update feel free to email

What if my pom’d pieces were damaged and/or defective upon arrival?

In the event that this may happen… because well, life happens… then please send us an email at with a photo of the damaged item(s), so that way we can evaluate the issue and make it right.

Return/Exchange/Refund Policy?


If after 14days of receiving your pom'd piece something breaks or an element goes missing feel free to reach out . We can discuss options to get your piece repaired or possibly replaced. Please note that the fee associated will be based on what is needed for your particular piece. 

 Do you offer wholesale?

December 2023: Wholesale orders are currently on hold. Updates to come early 2024 - in the meantime feel free to email here